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Volkswagen of Alamo Heights

Had great service and really nice people all around when though everything and explained it all

Sales department five stars Service department five stars Finance department zero stars no Bueno my own personal experience I had with them maybe other people have a different opinion And management department five superstars

Estrella is a great asset to this dealership. I had great service from Volkswagen Of Alamo Heights.

Rodney is quick to respond and addressed all concerns. Good communication while work is being done.

My recent visit to Volkswagen of Alamo Heights was a great experience — the service was excellent

They treat their customers good. Always happy to help you and they take time to answer your questions.

First time I visit VW of Alamo Heights and the service was great; the service advisor, Elliot, was friendly and professsional; and though the service took a couple of hours, the waiting time wasn’t as long as I’ve experienced in other dealerships. The waiting area is clean, had water and some snacks, yet I missed having coffee; if they do have coffee, I didn’t spot it anywhere. Would certainly recommend for service.

I had a great experience at VW Alamo Heights. I was sent email reminders of my appointment, had minimal wait time to speak with my service advisor, and got text updates. I opted to stay and wait vs the shuttle service because they only offered a drop off service NOT and not pick me back up. The BEST part was at the end of the oil change, I got a video of the service tech walking around my video showing the vehicle fluids up to par and even measuring the tire treads and the break pads. I was very happy with the customer service and wait time.

They were very professional and experienced. I was very impressed with the courtesy and friendly people.

Well the journey was long, but the wait was worth it! I’m very appreciative for Rodney’s and Mike’s help through this lengthy process of replacing my engine! Thank you VW Team!

The staff is great about hospitality and the lobby was very clean! However, it took quite some time to hear an update on my service.

Everyone involved in the buying process was a pleasure to work with. Michael Kraft was great.

Leilani is wonderful! She was polite, professional and very efficient. She scheduled my service same day and was able to have everything completed in a reasonable amount of time. She kept me informed throughout the process. 5 stars for Leilani. I will continue to ask for Leilani for future service on my vehicle.

Great communications with me by the service advisor regarding on what’s going on with my vehicle. Service advisor is friendly and answered all my questions. By the way, the window glass at your facility needs cleaning and the lot needs sweeping.

I found the staff, especially Crystal, to be exemplary. The only problem I had when making my appointment over the phone was dealing with a woman of color who gave me much attitude.