Volkswagen of Alamo Heights Reviews & Testimonials
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Amazing customer service from Ryan , he kept me updated as much as he could and kept asking if I needed anything and explained everything in great detail (because I donāt understand much about cars) definitely worth the hour and a half I was waiting
Good saleman gave me what I wanted and explained everything .everyone is nice . Like they know you
Excellent customer care. Quick turn around on service. Car was returned washed and all protective paper removed.
Crystal is fantastic she deserves a raise. Rodney was very knowledgeable also. And I like your dealership
We got off to a bit of a rocky start as I was upset that my daughter's 2021 tiguan had cracked the oil pan due to a faulty PCV. After a bit, Ramon assured me it would be handled and to my surprise they had completed a rather large job in a day. To my relief a received a call the next afternoon that her car was finished and also to my surprise was less than originally thought. Overall I am 100% satisfied with the service and care I was shown.
Service was excellent! My Sales Advisor, Tim Bailey, was professional and very helpful. We looked at several possible vehicles and he was patient throughout the process. In the end, a fair deal was reached.
Very informative as I had to get a recall fox on vehicle. Staff friendly and timing was great.
Alamo Heights Volkswagon is a great , clean , classy dealership. It was my 1st visit . The people who work there , like Ramon & Liliana ( not sure of her name), were super friendly, knowledgeable , helpful & kind. Itās a little more expensive but they were very generous with their coupons , which helped a lot. ā¤ļø Ramon kept me up to date on the service, too. . I was very impressed with my visit. Thank you
Fransico in the service department was awesome, he kept us updated and his customer service was excellent. Great experience.
This place itās much better then last yearā¦ Ramon was courteous and professional all the time .. good environment š
Everything went smooth. Apt was at 10am advisor gave me an est as to when car would be ready and was accurate. Convenience of having a uber drop off and pick up was nice. Experience was great over all.
I enjoy the car buying experience at Volkswagen of Alamo heights, which is why I keep buying all my cars there.
I like that they record a video to show you what they doing to your vehicle. Crystal helped me last time, she's very professional.
Provided great customer service. Got me out quick to make an important meeting across town.
Rodney and Crystal are always very informative and very helpful and are also very thorough on what has to be done to the vehicle
Great customer service.Kept me informed and updated while services performed on my vehicle as well as with any recommendations for my vehicle.Thank you Carlos!
Always a pleasure doing business with this dealer. Great people. Great service. Always leave with a spotless vehicle. Gotta love it!
Ramon Buchanan is a professional and friendly service agent. Ramon keeps in touch with you throughout the time your car is being serviced. I only wish the VW of Alamo Heights would offer a loaner vehicle while your vehicle is getting serviced.
I Am very please with the service That was provided for me and look forward to do more business in the near future
Had great service and really nice people all around when though everything and explained it all
Sales department five stars Service department five stars Finance department zero stars no Bueno my own personal experience I had with them maybe other people have a different opinion And management department five superstars
Estrella is a great asset to this dealership. I had great service from Volkswagen Of Alamo Heights.
Rodney is quick to respond and addressed all concerns. Good communication while work is being done.
My recent visit to Volkswagen of Alamo Heights was a great experience ā the service was excellent
They treat their customers good. Always happy to help you and they take time to answer your questions.
First time I visit VW of Alamo Heights and the service was great; the service advisor, Elliot, was friendly and professsional; and though the service took a couple of hours, the waiting time wasnāt as long as Iāve experienced in other dealerships. The waiting area is clean, had water and some snacks, yet I missed having coffee; if they do have coffee, I didnāt spot it anywhere. Would certainly recommend for service.
I had a great experience at VW Alamo Heights. I was sent email reminders of my appointment, had minimal wait time to speak with my service advisor, and got text updates. I opted to stay and wait vs the shuttle service because they only offered a drop off service NOT and not pick me back up. The BEST part was at the end of the oil change, I got a video of the service tech walking around my video showing the vehicle fluids up to par and even measuring the tire treads and the break pads. I was very happy ... Read More DealerRater - Apr 19, 2025
They were very professional and experienced. I was very impressed with the courtesy and friendly people.
Well the journey was long, but the wait was worth it! Iām very appreciative for Rodneyās and Mikeās help through this lengthy process of replacing my engine! Thank you VW Team!
The staff is great about hospitality and the lobby was very clean! However, it took quite some time to hear an update on my service.
Everyone involved in the buying process was a pleasure to work with. Michael Kraft was great.
Leilani is wonderful! She was polite, professional and very efficient. She scheduled my service same day and was able to have everything completed in a reasonable amount of time. She kept me informed throughout the process. 5 stars for Leilani. I will continue to ask for Leilani for future service on my vehicle.
Great communications with me by the service advisor regarding on whatās going on with my vehicle. Service advisor is friendly and answered all my questions. By the way, the window glass at your facility needs cleaning and the lot needs sweeping.
I found the staff, especially Crystal, to be exemplary. The only problem I had when making my appointment over the phone was dealing with a woman of color who gave me much attitude.
Everyone at this dealership is kind and professional. Crystal did all she could to make my visit exemplary
This is my first Volkswagen ever and it needed some repairs and maintenance done to it. Carlos the service advisor was so patient and went above and beyond helping me.
Tawni was a fantastic service advisor! She was genuinely concerned with ensuring I knew everything that was going on with my car, and on top of that, was one of the most genuinely nice people Iāve met at a dealership.
Abby did an amazing job. She explains step by step what my car needs . more customer service like Abby
I bought an excellent used car .The mechanic checked it out before the car was sold.Im waiting for a Car Transporter to deliver my car in Jamaica,NY Queens County I hope to get it soon .Excellent Service by this dealership.
great snacks while waiting for your car to be serviced, coupon helps a lot too!!
Provided great service and work together as a team ! I was test driving, purchasing and driving off the lot within 4 hours !
I went for service for my Volkswagen. Jetta needed my oil change, and my tires rotated. Tawni McCord is my service advisor and sheās extremely very helpful when I got there she made sure she came to greet me and to help me with whatever I needed when my car was in service she made sure I saw my email showing me that my car was being serviced. Tawni let me know when my car was completely done. Gave me my keys and walked me to my car thank you Volkswagen of Alamo Heights for having an employee like ... Read More DealerRater - Apr 2, 2025
Going to Volkswagen Alamo Heights having my car service with Tawni McCord has always been a great pleasure for her services she has always taken the time to greet me when I get there and to help me with whatever service I need for my car when my car is almost done she always lets me know when my car is done. She comes to get me so that I can receive my car always great customer service coming from Tawni McCord
Overall, my experience was good. Tawni, my service advisor, was great at communicating with me throughout the appointment. I appreciated that she looked at the upcoming servicing my car needed and added that to the appointment. What disappointed me was that the service managers for the loaner cars did not return even one out of four calls I made to request a car. Itās nice to be able to plan for the appointments, and manage my time. Even if the answer is no, communication is important.
Great spot. The guys and gals at the VW Alamo Heights Dealership are top notch. They are friendly yet professional. Their techs are amazing as well. Every time I take my GLI for services, she comes back like a new vehicle. She is more responsive than before. Like she got a huge injection of steroids. Bottom line, they will treat you and your vehicle right.
Jordan was very helpful through the whole process and reassuring when I had questions for him. Would recommend to others
Service was great advisor informed me on everything. Thanks so much, I would definitely come again.
Abbie was my rep. She let me know every step that had to do with my car. Been dealing with Alamo Heights VW for years an still love them. A shout out to Kyle Hind Gene Messer VW of Lubbock. I have bought 3 cars from him an he is the best at what he does.
I went to go have my oil change with Tawni McCord when the service advisor went to go, tell her I was there. She actually came out to greet me and to help me, and when my car was in service, she kept in touch with me, letting me know that they were already working on it. Thank you Volkswagen of Alamo Heights for having Tawni McCord working with you all great customer service.
The sales people were very nice and they were able to get my car done extremely fast, great work!
I made an appointment everything went fine, done as fast as possible for oil change and offered a tire rotation
Great work. Fast services. Friendly staff, clean facility, great communication, good customer service, everyone greats you with a smile
Quick and courteous they answered all my questions and got me on the road. Very pleased with the service.
The service department could be better! But the staff is friendly. And the lobby area is comfortable
Tawni helped me with getting my vehicle fixed. She was very helpful at every step along the way. she gave me regular updates until my vehicle was ready for pick up.
The service representatives are outstanding. Not only are they knowledgeable but also communicate clearly and concisely. They are pleasant and courteousā¦: a joy to deal with.
Hard to reach service department. I had to call 4 times and each time I had to hold for at least 10 minutes. Once I got through Crystal was fabulous
Iām extremely disappointed with my service experience at this Volkswagen location, and unfortunately, this is my second negative review I have had to leave. I took my car in on Saturday because it rattles when I turn right or brake. They ātest droveā my car and claimed there was nothing wrong, suggesting itās just the wind. I know for a fact thatās not the issue, as itās been making noises for a week and hasnāt been windy until yesterday. The moment I drove off the lot, the rattle was still there. Itās funny how ... Read More DealerRater - Mar 17, 2025
The advisor was very courteous and extremely helpful The work was done quickly and the car cleaned before being returned to me.
Great experience with the Alamo heights team. Communication with Crystal was clear, consise and timely from start to finish. Easy choice to go back. There were heavy winds when they had my car, and the front window was little dirty where they tried to clean it. Small thing.
Staff at the dealership is very good. Maintenance work done there is good. Prices are fair, not the lowest but not near the top.
I would never go to any other Volkswagen dealership to have any work done on my car except for Volkswagen of Alamo Heights. They do a fantastic job and they are very kind.
Great experience at VW Alamo Heights! We will definitely bring our car back in the future.
Crystal is an amazing service provider. She quickly addressed everything I brought my car in for with professionalism. With other dealerships, I have not had good experiences when bringing my car in for service (even with luxury vehicles). This visit was great.
Elliot was fabulous! The best service ever even through a difficult time with the car!
I was helped by John, he was amazing! Listened to what I wanted and helped me get exactly that, nothing less. It was definitely a smooth process. 10/10 would recommend to anyone.
Expected to go in for an oil change on my gti and pay a decent chunk of change. However, to my surprise, I had a coupon in my email and didn't pay nearly as much as I had anticipated. Also, I was told it would be about an hour to an hour and a half wait. They were done in 40 to 45 minutes. Finally, they even washed my car before turning it back over to me.
My overall experience with Abbie was great, she helped me with the entire service process of my Tiguan and she made it super easy and quick. I got my car back in just 3 hours, that is exceptional level of customer service experience. I truly appreciate the service and would like to thank Abbie and the entire VW of Alamo Heights team for helping me out.
Since our arrival we were treated with respect and very courteous personnel, very satisfied with our vehicle repair ( much better service then north park and almo mechanics seem mor knowledge at trouble shooting then north park after three visit to north park and no results Alamo done it on one visit, thanks again
The team goes the extra mile to help the customer. I had a $650 service bill which I was ready to pay, but the service rep was able to find a warranty to cover the cost. She did this on her own.
I had an appiontment at 8 am. I took my car in for an oil change and to have recalls addressed. Dropped the car off at 8 am and it wasn't ready until 6 pm.
Vehicle was done faster than expected and everything was communicated to me in a timely manner
Bryan and Andy really made trading in my car easy. I got the car I wanted and for a great deal. Andy was extremely friendly, knowledgeable, and even helped us entertain our son while we waited. If you're looking for a Volkswagen, definitely go to Volkswagen of Alamo Heights.
Service was done quickly and professionally and the communication was great. Thank you for taking care of my Tiguan. Carlos was great.
Service was done quickly and professionally and the communication was great. Thank you for taking care of my Tiguan. Carlos was great.
I wish you would care about the customer as much as when I bought the car. Shuttles are one way now, even when I spend $1,500 on a repair. Your estimates are way off. The updates on the car are pointless. I brought my car in September for coolant leakage when my car was on warranty and you didnāt find anything but now that the warranty expired it showed the same problem that back in September was not a big deal. After having a Passat, Golf, Tiguan and an Atlas, this is my last time owning a VW.
Very good Service and real nice people, Turned in my VW for an oil change. Did a good job and would recommend Alamo Heights VW.
Hands down the best dealership! They work with you and get you where you need to be we will definitely be coming back for our future vehicles!
Great Service and Support by Tawni Jade. I was in and out in no time. Ms Jade was helpful and explained all the details from service to possible length of time required. We been buying and getting our Volkswagens cared for almost 40 years. Thanks Tami for the fast and helpful support.
Clean and busy. Had an appt for oil change but still took over an hour and a half
Tawni is the best advisor there! I always get my oil changed there and the customer service is usually good but today was the best! They were quick, attentive and very kind. I love that Tawny kept me posted about the progress. Thank you Tawni! Best experience at VW Alamo Heights ever!
Scheduled a recall and to my surprise I got my car back the same day. Service Department was great.
Outstanding job, the service writer was fast, friendly, and thanks for the Volkswagen oil change coupon that was emailed to me. They are really trying hard and it shows.
Truly outstanding service from Tawni at VW of Alamo Heights she made the experience very pleasing as well as keeping me informed of the vehicle status.
Rodney was great, made servicing my car easy once again. Will be bringing my car back.
Always very pleasent and helpful at this site. This is the 2nd time I've purchased from here.
Very Welcoming.Very clean. Always being helpful with everything.Great Experience. Thank You So Much
Always professional and prompt service. My reservation was there, Carlos my service advisor was very helpful and the work was done on time.
The service was great. Not only was I welcomed as a walk-in, I was able to make an appointment with the service desk. They provided refreshments while I waited and a clean lobby. Ms. Crystal informed me if a recall and helped set an appointment to have it addressed promptly. Looking forward to bringing my Atlas back for thorough and transparent service. Well done!
I love this dealership, the staff is very knowledgeable and friendly! I highly recommend them if you are looking to purchase a vehicle or need service!
Service was excellent. I was immediately greeted. Everyone was ready to help me. Tawni was great
Excellent dealership to work with. Leilani was super!! She communicated extremely well by text, notified me when the ordered parts were in, and they took care of the repair as quickly and when they said they would.
Chrystal is very personable, helpful and very kind thank you for you great service, she is truly a sweetheart
Nice people and great service. Took my veh in for oil change. Was quick in and out
Service area always clean and easy to get in and get you going quickly when needing service.
Great service from start to finish! Staff is always kind, helpful, friendly and trustworthy! I have been going there since I purchased my VW in 2017 and felt the same way ffrom day 1! I love the feature of getting a video from the mechanic as they work on the vehicle and explain their findings. Service managers are textable, and will also call and email swiftly.
Ramon did an outstanding job with my service needs, and kept me informed throughout the entire time.
The service was excellent, which was thorough with a quick turnaround. Everything was to my complete satisfaction. My service agent very friendly and answered all of my questions.
I went in for a recall on the driver side airbag, which they had to make sure they had before the work could be done. In the process some other issues were found that needed addressing as well. 3 of the wheel sensors needed to be replaced along with the valve cover gasket and something else. There were oylther issues as well, but the total costs would have been over $3200 which I didn't have. I had the recall andv3 issues taken taken care of, but the others will have to wait until I have more money. Since I live out ... Read More DealerRater - Jan 28, 2025
I was so pleased to get an appointment the very next day! Abbie was efficient, knowledgeable and communicated effectively with the status of my vehicle. They were able to diagnose and fix a leak the same day!
Reviews & Testimonials | Volkswagen of Alamo Heights