Just was a quick stop by the parts department where they had my part without me even calling ahead
They know Volkswagens like nobody else. you can probably find the work cheaper somewhere else but you get what you pay for
Rodney to great good care of me today I will definitely use them again at the VW of Alamo Heights
Nice service, waiting area, and folks. But it took almost 4 hours for an oil change and wash. The wash was free though so I probably shouldn’t complain! I’d go back for sure.
Anthony took care of me. He was very polite and wanted to give me the best customer service possible. I appreciate that he handle the situation so professionally with my best intrest.
Made an appt for my 20,000 oil change and servicing. Drop off was a bit disorganized and I understood they needed the car for the whole day due to recalls. I was good with that. At 5:35pm I had to call to see where things were with my car. After some waiting they said to come pick it up. Then as I was headed over there, I get a call saying car is not ready. Lots of confusion. In the end, the manager comped the alignment charges and we had great service on Saturday morning. I will return again as we have 3 VWs, but things need to get better. I feel they are working hard to get service and timing back on track.
David was the employee who helped me one morning! Very friendly, great service, and was eager to find a solution regarding my brake light. He’s an honest, stand up gentleman!
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