Service Dept. Review:I had a horrific experience at Onion Creek VW in Austin last year, so I was very leery. I researched all VW dealerships in Austin & SA and read the google reviews. Alamo Heights had the best reviews & best responses to bad reviews, so I picked them. They did NOT disappoint. Even though they were short staffed when I arrived I was still immediately helped, and by the Service Director herself-Tumay Nguyen. I knew I would be leaving my vehicle and scheduled a rental car to meet me at the dealership. Alamo Height V.W. had taken my ...
Caught a great oil service special and reaped the rewards...even forgot my car over the weekend and didn't get hassled to pick it up/pay first thing Monday morning. Good experience.
Rodney Audas is our Service Specialist he is amazing. Rodney made sure I felt comfortable from the moment I walked into VW Alamo Heights till the time I Picked up my vehicle. He kept us updated and in the loop at all times. He answered any and all questions we had and sent us a link to the items that needed to be fixed on our Tiguan. He informed us on which items were the most important to fix and the ones that could wait a bit longer. He also went out of his way to explain the process and ...
Everyone was professional and polite.
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