Volkswagen of Alamo Heights Reviews & Testimonials
Looking for testimonials and reviews about Volkswagen of Alamo Heights? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.

I love this dealership, the staff is very knowledgeable and friendly! I highly recommend them if you are looking to purchase a vehicle or need service!

Service was excellent. I was immediately greeted. Everyone was ready to help me. Tawni was great

Excellent dealership to work with. Leilani was super!! She communicated extremely well by text, notified me when the ordered parts were in, and they took care of the repair as quickly and when they said they would.

Chrystal is very personable, helpful and very kind thank you for you great service, she is truly a sweetheart

Nice people and great service. Took my veh in for oil change. Was quick in and out

Service area always clean and easy to get in and get you going quickly when needing service.

Great service from start to finish! Staff is always kind, helpful, friendly and trustworthy! I have been going there since I purchased my VW in 2017 and felt the same way ffrom day 1! I love the feature of getting a video from the mechanic as they work on the vehicle and explain their findings. Service managers are textable, and will also call and email swiftly.

Ramon did an outstanding job with my service needs, and kept me informed throughout the entire time.

The service was excellent, which was thorough with a quick turnaround. Everything was to my complete satisfaction. My service agent very friendly and answered all of my questions.

I went in for a recall on the driver side airbag, which they had to make sure they had before the work could be done. In the process some other issues were found that needed addressing as well. 3 of the wheel sensors needed to be replaced along with the valve cover gasket and something else. There were oylther issues as well, but the total costs would have been over $3200 which I didn't have. I had the recall andv3 issues taken taken care of, but the others will have to wait until I have more money. Since I live out ...

I was so pleased to get an appointment the very next day! Abbie was efficient, knowledgeable and communicated effectively with the status of my vehicle. They were able to diagnose and fix a leak the same day!

My experience today with Ramon at the service department was top notch. He listened to my concerns and made sure to address them. He was professional, friendly and responsive. I will definitely be asking for him by name on my next visit. Thanks Ramon for the great experience!!!

Great Service by Carlos! Explained the service needed, CPO warranty and additional services needed. Was very professional and respectful.

Friendly, thorough and respects my time and wallet every time I bring my car in.

I always have great service at Alamo Heights VW dealership. I have been coming here for years. Elliot was our advisor and did an excellent job. Everyone here has always provided great service!

Service was smooth. I was kept informed about the process and findings. Recommendations were forwarded for my review.

Service and communication was good, Ramon was very professional! Only thing, car was not vacuumed after inside cabin filter was replaced and service completed!š®āšØš

Service writer Crystal was great. She's is courteous and efficient as well as knowledgeable. Overall a perfect experience.

Crystal was awesome to work with as a service advisor. She was very professional and kept me up to date.

Fast! Friendly! Professional! Excellent! Outstanding! Super! Reasonable! Awesome! Terrific! Great! Service Advisor was beautiful, gorgeous!

Errolyn was very informative, responsive and made my car buying experience, a great one working well her VW team of professionals.

We got a great deal from Mario Espinoza, he helped us back in 2008 as well. Great dealership and service department as well.

Leilani was friendly and respectful. The services were completed as I requested, and I wasnāt upsold for unneeded services.

As always the service department does NOT disappoint. Rodney is my go to service advisor but I trust any of the service advisors to take care of my 3 VWās.

Elliot was great. He is an asset to your dealership!! We really appreciate him!! He was very professional!!

Tawni Jade was our service advisor and she was awesome! Give her a raise ASAP!

Donte was our sales person. He was attentive and transparent with all the information provided. His constant follow up and attentiveness made the sale transaction seamless.

I have bought two brand new VWās from this dealership and their service department is the best in town. Crystal took excellent care of my car - thank you !

Great service after the sale and during the sale , ASK for Mario Espinosa he will be upfront and honest & no games ok r sales tricks ! His cell 2104595500 !

They got the price I wanted with the warranty and maintenance and everything I want in the vehicle thank you Roselyn

Service center was backed up and there was a bit of a wait but service was still great. Everyone had a great attitude.

Excellent customer service. Promptly attended to me as I arrived at the dealer for services.

Hi! Great service!! They took care of me fast and when I needed extra time they understood. It helped me alot thank you š

Eliot was amazing, it usually takes a very long time to even be acknowledged here, even with an appointment ā¦ This time was pleasant because as soon as Eliot walked in he not only acknowledged us but helped us out too. Thank you Eliot for being an exceptional worker, Coworkers should take his lead.

I very much enjoyed the experience. My advisor Tawni was extremely helpful in understanding what was happening with my car and kept me up to date. While I was there I started walking around the lot to kill a bit of time. The salesman tim came out and was very knowledgeable on the vehicles I was looking at. Told me everything I wanted to know and helped me pick out a possible option for my girlfriend. I live in San Marcos and I will definitely make the drive any time I need to bring my vehicle back.

Great customer service would definitely recommend for any service needs you may have with your VW.

Leilani was amazing, She kept me very informed on the detail details of my vehicle while I was in service. She was super friendly. Customer service was exceptional. I truly appreciate all the dedication that they put into working on my vehicle.. very well informed. Thank you!

The dealership was welcoming, and very helpful. I was communicated with in a timely respectful manner.

Mario was a ton of help getting me the car I was looking for! 10/10

Excellent service and attention to the issue that my vehicle was bought in to be seen for.

The service rep, Crystal, made my visit acceptable. Service departments for me are like the dentist for a root canal

I took my vehicle to fix some issues. Mike Terry was amazing! He guide me through what we needed to do and made sure everything went smoothly. Truly grateful for him! Very happy with the service I received. Thank you.

Leilani Rodriguez was an absolute pleasure to work with. Another great experience at VW of Alamo Heights! She kept me up to speed through the entire process. She is definitely a keeper!

Quick and easy. None of that back and forth game other dealerships play. Helpful. Friendly.

Tawni did a great job keeping me informed about the wait time and progress. Very friendly and accommodating.

This dealership has wonderful, thorough and friendly service. Ramon was extremely helpful and went above and beyond to make sure my repairs were taken care of. He is very knowledgeable and understanding and I felt very confident in the service proceedings. Thank you!

Guus vere busy today but very helpful at the end. Thanks for cleaning my car for me, that was awesome

It was with good attention, also with good service..it not took long time to wait.

I brought my car in to check for a "check engine" light. I was told to expect the the diagnostic to take 2 days. Within one day the diagnostic was done and the problem corrected.

Very professional from the moment I dropped off my car for service. To the time that I went back to pick it up.

Carlos was very professional and my vehicle was serviced in a timely manner. I wasnāt expecting a car wash which was a plus!

Easy checkin and professional service with a nice waiting area. The service technician kept me informed as well as an electronic notification of all steps.

The employees there are great, respectful, courtesy, and professionals. I have been a customer there for two years now. After several trips to other dealerships, by far they are the best. And shout out to Tawni for being the best!

Fast, efficient service with minimal wait. Three hours for a recall replacement and diagnosis of another issue

My service advisor was so helpful Tawni! I would recommend her if any of my friends and family were to go!

Went in for a state inspection and they were so kind, especially Crystal! It was my first time by myself since my dad moved away and they were quick and made it easy. I heard from other people that they are usually slow with some repairs, but mine only took a little under 1 hour (with several people ahead of me). Love the team so much that they're on my Christmas cookies list every year!

Other than the miscommunication and or pile up of service. Everything was made possible I like to give a shout out to the the staff and Crystal audas for all of her help during this journey. Also twani!!

Notice a lot of happier people there very courteous better than last time. I was there so now I will think about not onion Creek Volkswagen in Austin.

The Volkswagen - Alamo Heights service department has excellent customer service and helps keep my vehicle running smoothly!

This is the best place to have service done. I met a couple that has been coming for the past 20 years from Shreveport, LA. Excellent service and staff.

Had a great experience purchasing a vehicle here. I now know where I'm coming back to when I'm ready to upgrade.

Friendly and helpful staff. We are always greeted and are attended to right away.The services provided are clearly explained and our questions always answered.

Website was easy to navigate to schedule appointment. Service advisor was professional and friendly. Work done was completed in a timely manner! Thank you!

Elliot was really attentive and knowledgeable, which made the whole process very easy. Thank you

Came in for an oil change, didnāt honor the 45.95 price. Plus wanted price on tires, discussed and all she had was the oem tires, asked about alignment she noted down, but after she started giving services and prices, The alignment was going to cost be around 300. Dz and tires were 696.dz and the oil change was 89.95. Asked for the oil change that got me here, simply said that if other services were needed, special donāt apply, when I started to reduce the services and eliminate the alignment, plus the diagnosis for fuel injection system , she gave me a 10% ...

Service staff were very helpful..Crystal was great and very knowledgeable and professionalā¦ā¦Thank you!

We had a smooth experience buying our new Atlasā¦ The team that helped us worked with us to narrow down a doable deal. Our sales person was Michael Kraft . I recommend asking for him if youāre in the market for buying a new vehicle. He is professional, answered all our questions and no pressure tactics which we appreciated. I recommend this dealership. It takes a good team of ppl to make a good deal happen. Starting from the Sales person to Financing. Personal thanks to Michael Kraft , Mgr. Chris & Mark in financing . Thank you Lauriana & Cristina

Employees are always professional. I am provided a full explanation for service provided each visit.

Willing to work with the customer to buy their vehicle.Armando Chavarria was a great sales representative.

Excellent Customer Service from our Service Advisor, Abbie. The Service Team is friendly and professional! Always enjoy their great attitude! Mike, The Service Manager was also very accommodating in getting my wife a loaner. Thank you Mike! Mark, The Tech that worked on our car was detailed oriented and did a great job getting our car back up and running

Quick service without a reservation and they replaced my key battery for free š. Definitely coming back

Excellent Communication! Elliot was on point. Hope to have him again on next Service needed.

Service was nice and to the point. Waiting around and while waiting director came to chat and let me know of some events as well as gave me a gift card. All which is appreciated. Has that fun family VW energy the culture has aimed to have.

Dealership employs courteous, knowledgeable individuals. Very attentive to your needs. Does their best to get you taken care of asap.

Great service and accommodations. Crystal, the service advisor, was so helpful. I will only be going to Alamo Heights Volkswagen from this point forward.

Tawni was my service advisor and she was amazing during the whole process of having my car serviced

Abbie was very patient and detailed with went over everything with me took the time to show me what my filter looked like as well

Buy from Roselyn. She helped me with everything with my three boys and made a very peculiar trade-in situation as easy as the given situation could be.

The dealership met my expectations, despite having to wait longer than promised for my 10k service.

Very thorough and accommodating. The staff is always courteous and clear on what to expect.

Everyone was super nice and helpful. Itās the best buying experience Iāve ever had. I had questions after my purchase and I received a quick response! Definitely recommended

Out the 3 Volkswagen dealership, this one was available to get everything done service related same day. Kind, professional, and very informative.

Had a great experience here purchasing my Toyota Rav4

Love my 2021 Volkswagen Atlas! Truly a Smooth and quiet ride. Love the noise reduction. Canāt wait to get my next one!

Su atenciĆ³n, rĆ”pida y eficiente

Ms. Jackson was wonderful and efficient. She kept me posted and I received my video that the work was done.

Elliot is the man, excellent attention to detail and great customer service. Nice guy, made the process smooth.

Was able to get an oil change with no problems. The customer service was excellent.

A very good experience with the service team today. Very quick,thorough and knowledgeable from start to finish. Pleased and will return for future service needs.

Carlos made my day easy and acceptable even with an $800 quote to fix my carā¦ You canāt be upset when your advisor gives great service & is informative and knowledgeable of the issues youāve been having with your vehicle. Thank you Rodney & Crystal as well for covering all the bases on my first visit!

Grateful for my experience with Phi Vo He was extremely helpful and very knowledgeable about what services I would need as well as pricing and variety of recommended areas I appreciate his tentativeness quick ability to respond and dedication to customer service

My housemate and I both purchased and entrust the maintenance of our vehicles to World Toyota. We have experienced the highest level of customer care and maintenance services throughout our many years of ownership. We will continue to use World Toyota for all our maintenance needs and will return to World Toyota when the time comes to replace our vehicles. I highly recommend World Toyota as the best place to find a vehicle and have it maintained.

profesionales atento a cualquier inconveniente para poder resolver, te hacen las cosas fƔcil. World Toyota se los recomiendo.

Buena atenciĆ³n de parte de Sebastian, buen servicio y rapidez.

Son muy profesionales atento a cualquier inconveniente para poder resolver, te hacen las cosas fƔcil. Agradezco a mi agente Diego Enriquez al manager Fabio Borrieco. World Toyota se los recomiendo.

World Toyota is a good dealer. I've bought several vehicles there and the process has been smooth. Service department does well. I mainly use them for warranty and new car service plan work. They do try to sell me extra services every trip. Today, they got regular work and some recall stuff done quickly.

It was amazing and efficient. Thank you accosiate tamme, he was amazing and I really recommend him. The pricing was actually surprisingly low. 10 out of 10 experience!!!

Everytime I go to World Toyota Iām always taken care of and everyone is extremely nice. Jeff (in service) is outstanding and always takes care of me with comfort, ease, and efficiency. Iāve been to numerous Toyota locations, but this one is by far my favorite. Thank you!! āØš

Great customer service got me in and out.

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Reviews & Testimonials | Volkswagen of Alamo Heights