Volkswagen of Alamo Heights Reviews & Testimonials
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Exceptional Customer service delivery by the Sales man, Carlos and his team in a timely fashion. The best dealership I have ever dealt with. I recommend VW Alamo Heights to everyone
I got my 2020 Jetta Volkswagen service and the whole team was awesome I will be coming back. The shuttle driver was so nice and respectful.
Rodney was very helpful. He and his team helped fix what another VW dealership messed up. Very professional, kept us informed on status of service/repairs. No surprises when we picked up vehicle
Took my 2016 VW Tiguan for oil change and resrvwiper replacement. The work was done to my satisfaction and in favorable time alloted. My service adviser Tawni was very courteous and attentive to my service needs.
Outstanding service received from Tim in sales and Art in finance. Will definitely recommend dealership to others. True professionals and didn’t try to oversell a car. The team was very patient.
The “greeter” Dolly was as welcoming as usual. She reminded me of the expiration date of state inspection sticker. She indicated that the shop was slow. Voila! I have required necessary to pay the State and be good for 23:
Trina did an awesome job in taking care of me she was assertive and making recommendations and was very proactive. It was a great experience.
Landed the exact deal I was looking for on the exact vehicle I wanted. Ralph Martinez was my contact and he made the process quick and met our exact needs!
Positive experience with the sales and service staff! Wayne Johnson did an excellent job in getting my vehicle serviced and the buying process was smooth sailing.
I have always had a great experience with the service department at Volkswagen Alamo heights
Wayne Johnson was beyond amazing! From the moment we arrived we were greeted and introduced to mr.Johnson. His service was one of the reasons we decided to purchase our Range Rover Velar 2019, he was very professional and felt like family. We came in with our two little ones which was tough considering we were there for a while, well mr.Johnson helped accommodate to our family needs and that means the world to us.
I had great experience today with oil change & coolant check. Christian was pretty responsive, provided lot of details about the service and checks being performed and recommended services. Had very good experience and looking forward to some additional routine maintenance I need to get done.
VW Alamo Heights is professional, timely, explain thoroughly, and maintain open communication. Always a pleasant experience.
Everything about our experience was amazing and wonderful. We had a whole day of disappointment with dealerships that we had appointments with (while driving 2 hours) that either sold the vehicle or had no idea where the vehicle was that we wanted to see. As soon as we arrived, we were greeted so nicely! Carlos was so sweet, welcoming, and so helpful!! He helped make us a great deal on the car we came to see. Easy and smooth transaction. Very professional and trustworthy.
I had a great experience at this Volkswagen dealership thanks to Brian. Brian from the beginning was super helpful. And made the whole process easy. I really appreciate your effort especially when you have so much to worry about . Thanks Brian
I came to Alamo Heights VW to possibly buy a used 2021 Ram 1500 truck. I had seen it online and called the dealership. I spoke with Wayne Johnson Jr., and came to see it/test drive the next day with my wife. We had a good experience with Wayne and also David Cruz. We traded in my 2002 truck and bought the Ram. We hoped for a little bit better deal, but overall it was fair. The Ram seems to be an excellent truck with low mileage. The whole buying process was around 4 hours. I'm happy with the vehicle and hope ...
Loved Terri, great to work with, she made is super easy. Would absolutely buy from her again.
Good attached, I thought that the service take 2 hrs, but took 1 and a 1/2. The price was that the say in the web page
Quick service very nice people
I'm from Houston and drove 3 hrs. to San Antonio to pick up my daughter's 1st car purchase which is a 2021 VW Jetta. I have to say I called 4 dealers and running into Ralph he went above and beyond to make this deal happen specially everything remote over the phone. We signed and process all paperwork and when I got there tonight everything was ready and very smooth transaction. My daughter was in cloud 9 having her 1st vehicle. Thank you again Ralph and Team for making this happen for my daughter on her 1st purchase of VW.
Mixed experience, both good and bad, but ended on a positive note. Let’s start with the good. Traded in my wife’s 2013 VW Tiguan and Kara, Zach, and Joel in sales all took really good care of me. Especially Zach Fernandez - for such a young salesman, he was personable, took his time to explain things, and worked with me on the pricing. My wife and I are very pleased with the new vehicle and look forward to enjoying it for years to come. Onto the bad. Last week my wife’s 2013 Tiguan was having some issues, mainly a ...
Big thank you to Volkswagen in Alamo Heights. James and Arturo were such great salesman that treated me like family and help me work everything out in full detail. I highly recommend ♥️
I was welcomed by Fabiola who was very knowledgeable and professional and very kind. She made my buying experience very smooth & prompt. Highly recommend her.
Great buying experience! Andy was very professional and not pushy! We went in to just test drive an SUV, but all the people were so great we ended up buying that day! Thank you for letting us decide without the pressure that we’ve experienced with other dealerships! Jack and Donna
Friendly people with quality service.
Great Service !! Very smooth process from beginning to end. Highly recommend ! This was one of the most pleasurable experiences I have ever had. Smooth purchase
I was met promptly by our service advisor. We were transferred to comfortable waiting area where we enjoyed complimentary beverages. Our service was completed timely and we departed exceedingly grateful for the valued service. Excellent customer services.
Everybody in this dealership are great people kind helpful servicial, and every person I talk to went the extra mile to help me, my higher highest reviews and recommendations for this dealership!! Thank you all very much for your great service.
Alamo Heights VW staff always goes above and beyond. Both sales and service department staff are wonderful. Will absolutely return again to this dealership, no doubt.
Had a dead battery on vacation and the took care of me in less than 90 minutes on a Friday before closing. Thanks
Outstanding service!!! I love my vehicle♥️ James was a no BS sales man and did not sugar coat anything! I appreciated his honesty and work ethic. Thank you 🙏 and I WILL DEFINITELY recommend VW Alamo Heights
Excellent, friendly salesman Donte! Went above and beyond to ensure our surprise vehicle purchase was priceless for my daughter!
Prompt, courteous and professional service.
Excellent. Service and all personal Very efficient. Very happy to be part of VW. Alamo Heights
No negative comments about this Volkswagen of Alamo heights every thing went like time work just go prepared with your paperwork and what you need. Did my shopping on line first.
Victoria and James got me an amazing deal on my baby girl’s first car!!! Thank you!!!!
Appreciate all Andy’s help to purchase our Atlas 🗺 💯% online!
Great service and helpful staff!
Great service and huge people
Excellent service department. They provide service updates and complete work in a timely manner. The team goes above and beyond with a smile!
Thank you Rodney for the great customer service always appreciate you going the extra mile for me! Rodney went above and beyond having the car checked for my daughters before she heads back to Nashville for college!
Joe Rodriguez was my daughter’s salesman on 5/8. He was very knowledgeable and explained the process to her every step of the way. Thank you,Joe for making her first car purchase a pleasant experience!!! Someone give him a raise!!!😉
Excellent customer service, Rodney helped me. Did not have to wait very long for car serviced. Will definitely come back in the future. Thank you VW for your service
helpful and friendly staff
Absolute best experience!!! Go by and see Ralph!
They did an excellent job and my car do not smell like gas not leak anymore Thank you GOD
My experience with Alamo Heights VW was great, we arrived and within minutes Ray asked if we had been helped and he took great care of us from that point forward. We got straight to it and we had the numbers, the new Atlas picked out and financing all completed within a very short timeframe compared to other car purchases. We will definitely go back and refer friends to Ray!
Dealership is always very quick to respond to my car needs. The customer service and service department are great at this dealership and I am always happy.
From 1 t o 10. 10 Wonderful
Service was completed within a couple hours. Wait time wasn't bad at all.
Great experience with VW Alamo Heights...service has been excellent...Go see Rodney...and thank you guys for all your help in used cars. David was extremely accommodating with my last purchase.
They were very nice.. got my job done fast..
I love my beautiful car they very nice to me so I am happy
Holly, Lee, Dave, and Tamara (I hope I recalled your names correctly) were phenomenal. They took care of an out of state visitor who came to them and was in tears. They were polite, kind, considerate, honest, helpful, and respectful. I could gush out more adjectives but you understand lol They took care of my car and got me back on the road the same day. I highly recommend this dealership!!! Thank you, guys!!!! The Kentucky Lady {with the diesel issue}
Respectful, safe, friendly, thank you all so much for being on top of all of my questions and helping me buy my car it’s been too long, I missed a car. Outstanding staff, thank you Christopher Cameron you are always on point.. superior service..
totally recommend the best service the sales person anya explain me all very good and it was very easy to make a deal on line thanks anya!!
Will Gates. The salesman whom take care of me is excellent and he does all and more than he needs. No he make sales very easy and fast.
Had great 👍 service did not have to stay long
They are very nice and fast!
Salesman was knowledgeable and friendly. The whole process was very easy.
This was a friendly pleasant and enjoyable experience. Our sales person, Micheal Kraft was very knowledgeable and extremely helpful. The other employees we dealt with were friendly as well and professional. We had an overall positive experience. I would greatly recommend Volswagen of Alamo Heights to my friends and family. I would buy from them again.
Good service always available to answer my calls
I initially went to the Bandera location & wasted a day going back & forth with whether or not they would take my trade in & at the end it was a SOLID no.After that ,I had gone on vacation for a week .During that time my dad had spoken with Florencio for 2 days & basically we had a deal in place once I arrived back in town it took only a couple hours & we squared everything away after work with in an hour of arriving I had a new car.I will definitely recommend my personal clients ...
As with any car dealership it's all about the person who takes care of your case. Tumay was professional, polite, and made sure our car was repaired promptly. Excellent professional.
The service department is great. Everyone is knowledgeable and helpful. I don't have any concerns because they are honest and answer any questions I have.
1st time here they got me the parts for my car fast and cheap 2nd time quick and reasonable for my yearly tune up 3rd time had an emergency situation where the vehicle was leaking coolant 2 days before a 2000 mile road trip do to me moving. diagnosed problem and were able to expedite getting it fixed.... overall very kind and helpful
Friendly courteous service, dealt with both parts and service, Ken in parts and the service writer Doug who help to make this a seamless transaction. Thanks, Jim Walker
Exceeded expectations for a service visit. Chose to wait on site. Service rep managed my expectations and provided me regular, relevant updates. Was in and out in an hour and a half.
Doug provides outstanding service each time we visit. He clearly explained our options for replacing wheel lock nuts and answered all our questions. Thanks Doug!
I would recommend but I will also warn that they take a pretty significant amount of time fixing small issues that should take less than 3 hours to fix. Was not satisfied with them having my vehicle for an entire 7 days just to do an oil change and fix a sensor light but the employees are nice for the most part. I would suggest working on time management with peoples vehicles.
We went in to look at a VW GTI we saw online, James our sales association was very professional and answered all our questions. We did purchase the GTI, the financial manager was very professional and courteous, the entire sale went very well. Very pleased with our purchase.
Fast Friendly service, the Best in Town!
They were willing to pick up my vehicle from my home for the repair work.
Excelente Service !!! The Lady, outside , taking the Cars for Service Was very helpful, she show me where was the Coffe and give me water. Super Employee!!! Thank You!!!
Excellent customer service. Rob was very helpful.
Volkswagen of Alamo Heights takes great care of out 2015 Passat SEL Premium TDI. It’s a fantastic car and well cared for by the dealership.
Great quality and service. Comfortable lounge to wait in. Clean atmosphere.
Quick and easy to schedule an appointment online. Staff was exceptional!!
I was visiting from out of town when my battery died. I called the dealership was on hold a long time. But they had what I needed and once I arrived they changed the battery quickly
All good. Followed Covid-19 precautions. Timely, friendly service. Comparable to Ancira, but still need that personal touch. Time will tell if this comparison will continue.
I bought a used Passat with Wil ( thumps up to Wil) and could not be more happy with it . I bought “as is “ and 5 days after I bought it it wouldn’t start . Came to the dealership they took care of me like a bought a brand new car . Awesome awesome awsome !!!
There always kind and efficient.
The Service was Outstanding , this is the Only place I will have my car repaired or Serviced... Have never had a Problem with Service or Repairs here...
Although they were busy, they took my repair job and resolved issue in very good time. Very accommodating, professional, knowledgeable-they know my car!! Nice folks, great job, happy customer🥰
My customer service rep, Rodney, was wonderful to work with. There was a glitch in my repair that caused a couple of hours delay, but Rodney helped in every step that he could.
Just wanna say that Doug B. Was real courteous and was communicating the problems of my car, and I actually, i got my car about 2 days of what i was told thats real awesome 👏
The service was OK, but my hood was left unlatched and my spare tire was just thrown in the back instead of stowed away where it goes.
Caught a great oil service special and reaped the rewards...even forgot my car over the weekend and didn't get hassled to pick it up/pay first thing Monday morning. Good experience.
I did not have much wait. Service was good. I was always want go to the dealership because I trust the merchandise and the service.
Outstanding service. In and out in an hour shorter than estimated. Christian went above and beyond to help. Would absolutely recommend this location to anyone who enjoys quality and service.
Victoria was great!! No pressure just informative and welcoming. The whole buying process was the best experience I’ve had at a car dealership. I had what I thought was a great rate when I went in and they got me an even better one. Saved me lots of money. Thanks again!! By the way the VW GTI is a great car, quality craftsmanship and a blast to drive.
Great customer service! And Service of car is fast easy and convenient!
Polite and informative, service is prompt. The service dept. was busy yet they got the job done and I didn't have to wait very long
Easy in, comfortable stay, no problems. Waiting area was clean and comfortable. The customer service rep reviewed and understood what was needed and insured I also had my military discount.
quick and easy service. dropped off on saturday for an appointment monday and they got me squared away on the saturday.
Very well run service dept, service advisor very personable. Enjoyable time. Would recommend this dealer to anyone for service and purchase of a new or used vehicle.
Pleasant staff, quick and efficient service, no attempts to upsell me on things I didn't actually need. Katie from the service department deserves special mention! Thank you!
Fasted car buying experience I’ve ever had! 😍 was there for less than 3 hours (with test driving included) and left with our new car! Only negative thing to say is make ready didn’t clean the car very well.
Great service. Very helpful.
Professional and good service.
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Reviews & Testimonials | Volkswagen of Alamo Heights