Beware. Service is fair. But look out when they offer to provide a rental car while your vehicle is being serviced. My car was serviced last September. I have since received four letters from Enterprise Rent-a-Car indicating that the bill has not been paid by VW of Alamo Heights. This week I was sent to Collections, again because VW of Alamo Heights won't pay their bills. I've spoken to John, David, and Tamari twice. Each time I was reassured the bill had been paid. Yet here I am fighting with a collections agency. This is no way to do business. It's about to get ugly. Don't bother with this Dealership. Go elsewhere.Update. David reached out to me to follow up. It appears it was all a lack of communication. The bill had been paid by VW. For whatever reason Enterprise kept sending me the bills. And Enterprise had not communicated with the company that does collections for them. VW spoke to upper management at Enterprise. Hopefully, this matter is closed. VW regained my confidence.
Keith did an excellent job with keeping me updated on the status of my car, and the entire service center worked very quickly to get my vehicle back. My car was diagnosed, fixed, and ready to go in less than 48 hours.
Overall great experience. They took care of me and made sure my car was ready to go. Would definitely be going back.
My dog and I were driving from the Midwest to Buenos Aires, Argentina. Around San Antonio my tires were getting worn out. I told Oliver to pull over at the nearest VW dealership and get some tires. He was reluctant because of high dealership prices. I assured him it would be fine. Boy, was I right. Not only did they have the best prices on tires in town, they even replaced them for me. Same day, while I waited. Sure enough, after paying I drove away perfectly happy with my experience. About five minutes later they called to tell me I forgot my dog. How embarrassing. But they took great care of him. Thank you to all the Staff here at VW Alamo Heights. I met Tim Boes, he said he was a manager there, I had no reason to doubt him. He was very kind. Then Chris Cameron came out to thank me for the business too, he said he was a manager too and until I have proof otherwise I believe him. Great dealership, clean restrooms too. I highly recommend this dealership. I am not south of Mexico City and Oliver is taking over driving again. I don't want anyone to think I was reckless and texting this in my phone while driving. Thank you guys!
Very nice service advisor, better than I have experienced at other VW dealerships. Professional team and a job well done.
Dealership is awesome
Staff is courteous & very helpful
I walked in not knowing I would be getting a vehicle but given the great customer service I received, I walked out with a new car. Emilio was very helpful and understood what I was looking for.Finance took a little but. However, Andy introduced himself and advised that he was short staffed but that he was going to work on my case. Not to mention he was very patient. Overall, I had a good experience. Would recommend this dealership.
Thanks VW of alamo heights for giving me the most money in town for my trade in!
Leave Us A Review