Testimoniales de Clientes
Looking for testimonials and reviews about Volkswagen of Alamo Heights? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Crystal provided great service and was very polite and helpful during my visit for services.
Crystal was very helpful and very sweet! I love the VW of Alamo Heights staff and will only take my car there
How many people can say that they LOVE going to their car dealership? The crew and facilities at VW of Alamo Heights are top-notch and make visiting fun. I discovered an issue with my beloved 2018 Beetle and they had an opening immediately, kept us well informed of the process, and had it fixed/washed/returned in record time. We especially appreciated how friendly and helpful TAWNI JADE was! She was patient with us and explained everything in detail, as well as walking us through the vehicle when we came to pick up our bug, to make sure everything was done ...
Swift, got there @ 7am 20,000 mile service and out @ 9 am. Went great, met some nice people. All the employees were awesome
Always keeps you informed and easy turnaround.. Tawni has exceptional customer service making things seamless.
Victoria in sales is my go to, I bought 2 vehicles from her. Tawni in service is OUTSTANDING! She listens, problem solves and is committed to supporting your needs.
I love how helpfully they were and diligent with the information about the issues the car had
Went in for some maintenance on my DSG Transmission- and some other things, they addressed everything, upon their inspection which i requested they informed me of some other issues, approved the work, advisor was diligent in her communication, she followed up with the email request, which I had actually missed, ive been coming here since I got the car.(it's been years) I don't trust the smaller places cuz of warranty policies.
Rodney was very helpful and attentive with my car issues. He was very direct, honest, and even helped me on his day off.
I have a fondness for Volswagon vehicles,subsequently I have had a positive relationship with Alamo Heights VW. I have purchased three VW's in (6) yrs. I have had a hughly positive experiences, and have recommended them to family and friends. Sales and service are exemplary. I highly encourage all to share my experience.
Leilani was professional and courteous. It was nice working with someone that takes there job serious. Thanks Leilani
Giving a “5” rating for service advisor Tawni Jade as far as customer service when at the dealership but there is a DEFINITE problem when trying to contact the dealership by phone. Got put on hold several times and finally hung up because no one picks up. Very frustrating to not be able to speak to someone when have questions. Even though this is the closest dealership to our home will definitely think long and hard about purchasing another vehicle from dealership that has such lousy telephone etiquette.
We visited 4 dealerships and chose to do business at Alamo Heights VW because they worked with and FOR us. Our salesman, Jordan, made us feel comfortable and worked hard to get us the deal we needed and continues to take my calls and help me out. I 100% recommend the dealership and Jordan.
I've had my Jetta serviced at VW at Alamo Heights for a few years and I've always received outstanding service. Carlos Lica has always provided honest and exceptional customer service.
My salesman was awesome from start to finish . Very knowledgeable on this product ( my new Tiguan). Every one was friendly, They respected My time. Overall a great experience. 😊
Crystal was very nice and accommodating experience was positive. Cost was a little high but work was completed as stated.
Crystal went the extra distance to review previous work invoices to find battery and see that it was still Under warranty. Got the 110,000 mile maintenance done. She assured me I’d be back on the road by end of day. Promise kept and I’m much appreciate Alamo VW keeping their word.
Everyone at Volkswagen of Alamo Heights was professional, friendly, and communicative - I highly recommend this dealership!
Service center was very friendly, though, and fast. They even finished before the quoted time! Great service!
Well I am very happy with my service Advisor Carlos Licea helped me a lot it was my second time this dealership and customer service was great.
I brought my Passat in to have it serviced. This is my first time as the Passat is new for me. CARLOS LICEA WAS AMAZING!! Could I go somewhere else for service? Of course. Will I? NOT AT ALL, my loyalty was earned today. Everything was explained and though I was late to my appointment, they easily accommodated me in the next available appointment. From start to finish, I was taken care of. Loved the experience. Carlos needs a freaking raise.
The attention we recieved from Dante and Chris was next level…Lee the GM enagaged with every step of the car deal…I love his tight pants…I was introduced to the service staff…and to say the least I was sold immediately… I was greeted by Rodney and Crystal with great smiles, Tawni was on the phone, Leilani was workin that drive, Carlos and Mikes masculine tension was felt deeply…also loved that…Ashley looked mad…but she ight….love this group of people, Everyone subscribed to my OnlyFans #panza-action
Employee handling my service was great at keeping me updated. Expected to wait for 3 hrs and that’s how long it took.
Cameron Harris, Crystal Audas and Stella provided me with exceptional sales and service support in the purchase of my 2024 Jetta. My initial effort to buy a Jetta at North Park VW was met with complacency and arrogance. Volkswagen of Alamo Heights topped their competition with compassionate and caring treatment of my search for a reliable car. Please give them a 5 Star rating and go to them for a pleasant and professional experience. Today, our society greets us with selfishness lacking proactive consideration of the customers' needs. Volkswagen of Alamo Heights excels in anticipating you and providing clear, compassionate communication for ...
Grateful for my experience with Phi Vo He was extremely helpful and very knowledgeable about what services I would need as well as pricing and variety of recommended areas I appreciate his tentativeness quick ability to respond and dedication to customer service
The service advisor Tawni was very customer service focused. She was very knowledgeable about vehicle repair and gave good insight regarding future repairs needed on the vehicle.
Great service and friendly staff. I got my car about a year ago. Went to go get service done and they were so nice and helpful. I would definitely recommend purchasing your vehicle from Volkswagen of Alamo Heights!
Service advisor kept me appraised of all needed repairs, cost, and time to complete. Car was ready when expected.
My housemate and I both purchased and entrust the maintenance of our vehicles to World Toyota. We have experienced the highest level of customer care and maintenance services throughout our many years of ownership. We will continue to use World Toyota for all our maintenance needs and will return to World Toyota when the time comes to replace our vehicles. I highly recommend World Toyota as the best place to find a vehicle and have it maintained.
Tawni is a great service person and the dealership takes good car of my car
I had a flat tire. Walked into the dealership talked Randy at the counter he took care of everything. He kept me informed and made for a good experience. Will recommend VW Alamo Heights to my friends and family.
Very comfortable for waiting to receive the car after being service. People very attentive to offer beverages or answer questions about the vehicle.
Tawni was great! Happy I have this location a try, I wasn’t disappointed. She kept me informed throughout the whole process via text and when I would text back, I would always get a response from her not an automated message. Yes, the repairs did cost quite a bit, but they have really great ways to help you out with payment plans if you no longer have warranty.
I had an issue of a bad battery. Talked with Brian in parts and he said "it was probably still under warranty, bring it in and they would look at." Got to the dealer and even though I didn't have an appointment, they got me in, checked it out and replaced the battery and coded it all before 5 pm. I highly recommend VW of Alamo Heights.
No haggling, just great service. Armando is very knowledgeable and answered all my questions. Thank you!
Wonderfull. They are excellent. Lee and Jose was great. I have always had a VW Jetta. Traded in my 2014 diesel Jetta😢. With 160,000 miles. I love my new one. They both was unbelievable and helped me Thur all
Iris was a great help, went out of her way to help me each time I was there.
The first thing I noticed about this dealership is how well they’re staffed. This of course is a big plus to customers dropping off their cars, or picking them up.
I really appreciate the help provided during service. When service requirement time changed they checked to ensure I had a ride for the day.
Just finished my first service and Leilani was great! Very professional and courteous! VW of Alamo Heights got me in and out in record time! Highly recommend them for all your VW needs!
I am really impressed with the staff. Iris was wonderful at assisting me. Very pleased !
Service is always good. Iris was very helpful and got me a rental car when they needed to replace my catalytic converter. I’ll always recommend them for service.
My advisor was very helpful, thank you for getting my vehicle’s tire replaced. Hopefully the tire sensor will stop coming on.
profesionales atento a cualquier inconveniente para poder resolver, te hacen las cosas fácil. World Toyota se los recomiendo.
Buena atención de parte de Sebastian, buen servicio y rapidez.
Very thorough and they keep great service records. They have snacks and coffee if you choose to wait or provide free shuttle service. The staff is very friendly and attentive.
I had the best experience at this location in Alamo Heights. My service advisor Tawni was so amazing. She checked me in promptly, gave me updates throughout the visit and made me feel like a special guest.I am sure Tawni makes everyone feel special. The entire team was exceptional. Thank you Volkswagen of Alamo Heights!!!
Friendly staff and great customer service! My service advisor, Carlos is always a pleasure to work with!
Carlos, my service advisor and his contact-workers were overwhelmed with customers Wednesday morning, Aug 14, 2024. Carlos did a terrific job in servicing my 2018 VW Tiguan with an oil change plus replacing my two air filters. He technicians were very prompt with the extra workload. It took 2 hours; however, I was pleased to get my Tiguan service as soon as possible. I commend Carlos and the technicians for a job well done.
Great service and fast. Friendly staff and clean waiting area. Technician perform the job in a professional manner.
Tawni was super amazing to work with made the process go seamless. Will be back.
Son muy profesionales atento a cualquier inconveniente para poder resolver, te hacen las cosas fácil. Agradezco a mi agente Diego Enriquez al manager Fabio Borrieco. World Toyota se los recomiendo.
Great fast and very friendly best experience I have had working with a dealer, I highly recommend
I have always brought my car back to the Volkswagen dealership to be taken care of and have always been pleased and encouraged by the experience. The employees have been courteous and friendly as well as helpful.
Respectful staff.. prompt services please is clean, nice seating area. Good service good offer thanks
The customer service is great. They are very professional and go above and beyond for the customer.
Great dealership, very smooth transaction. Easy-going and relaxing negotiation. Felt at home. Highly recommend.
Amazing car buying process. It was quick and easy and James helped a whole lot!
Professional, polite, and didn't up sell me on services I didn't need. Can't recommend them enough.
They stayed in contact with me the entire time they had my car. Very impressed.
Great customer service every time! This is my first Volkswagen and guaranteed won’t be my last. Thank you for always taking great care of my vehicle.
This dealership is very good and they really try to do their best and take care of every customer
World Toyota is a good dealer. I've bought several vehicles there and the process has been smooth. Service department does well. I mainly use them for warranty and new car service plan work. They do try to sell me extra services every trip. Today, they got regular work and some recall stuff done quickly.
Always ready to perform whatever is needed. Keeps me aware of how service is going while I wait. Always friendly
Great service today the rep was excellent kept me informed. Thanks for cleaning the car
Very up front about costs, not too expensive considering the work needed. Waiting on a back ordered part kept the car in the shop longer than I would've liked, but they were very transparent and kept me in the loop.
Rodney was very nice and pleasant. The only thing I can say negative is that I waited 3 and half hours for an oil changes. I was okay with the 2 hr wait then the employee checked because I thought it was almost done and the vehicle was still not worked on. It would’ve been nice to know or I would’ve returned to work.
Amazing deals and staff/management that does their best to work with you on getting the price you want.
Check in was smooth and everyone was very friendly. Our maintenance was handled in a timely manner and I appreciated the text updates.
Very busy service department but went smoothly. No complaints of wait time had 7 am appt
Excellent staff, service, work done within allotted time as promised, facility and staff members very considerate of my grandson
Great staff and service! They are very knowledgeable and don’t pressure you into anything you don’t want. They really work with you to give you the best deal possible
Great service experience as always. I was treated with great help in my replacement of my tires should be a five star experience
This dealership provided us with great service and the staff there was friendly and very helpful!
Great customer service by Mr. Manzo.He was really approachable from the start and helped me find the right vehicle for me.
This was my second time purchasing a car with VW Alamo Heights. The staff is knowledgeable and friendly, each person I dealt with was friendly and welcoming. If you're in the area and looking to purchase or lease see Donté! He has been our sales person each time and never fails to impress. The finance team is lovely and strives to help their customers. We dealt with Bryan Sanders in finance and he was a joy to work with. If you're looking for a great place to lease or finance this dealership is the place to go.
Had a great experience, as always dealer visits take time but Cameron in particular was great to work with, and I got into probably the most fun to drive car I have ever owned. VW Credit deserves a shout out too for giving a preferred interest rate to a long time customer. Nothing I would change and will be happy to visit them again if i ever need to upgrade.
The car drove very nicely so I guess they saw the problem. Took longer than I expected but OK now.
Every one at VW Alamo Heights is always helpful and courteous. Customer service is the best! Thank You
The sales reps as well as the general manager were very easy to work with. They made the process as smooth and quick as possible. They also got us with a sweet deal and made the trade in process worth it.
Very courteous and professional staff and service. The service technicians and service advisors are the heart and soul of Volkswagen. Keep up the good work.
Very efficient. No charge, although out of warranty, they said the part was defective I will definitely be back for service
Great service and quick turn on my vehicle. Kept in the loop on the status of my car.
Awesome customer service from everybody! A lot of patience with my poor English! So kind everybody
The Advisors and Technicians were incredible helpful, communicative, and patient. Crystal (Advisor) especially; she provided multiple updates on the condition of my vehicle and where it was in the servicing process. Mike Terry (technician) also provided updates on the service status.
Everyone was pleasant and quick with the diagnosis. I do wish it automatically included a breakdown of the prices instead of a lump sum (it did the last time I was there) but was told it doesn’t do it now. Thats okay though, Crystal was able to break down the price via text.
It was amazing and efficient. Thank you accosiate tamme, he was amazing and I really recommend him. The pricing was actually surprisingly low. 10 out of 10 experience!!!
As always Leilani is on point from the second I pulled into the service drive she already had my service information pulled up in the system ready to go 2 signatures and my shuttle was ready within 3 minutes. My vehicle was quickly serviced and washed. I will be returning for my additional required maintenance next month.
David over at Service dept was great. Answered all my questions. Will definitely come back
We had an appointment but oil change service took over 2 hours. That seemed slow to me. But Crystal at the service desk was exceptionally - friendly, polite, kept me updated, I will come back again and always ask for Crystal. Your people are good.
I’ve never had any issues getting my car serviced here. Most service representatives have been extremely helpful and knowledgeable like Rodney. He has helped me in multiple occasions and has always answered all my questions and concerns.
Fast and efficient. Very nice personnel, especially Carlos and Dolly. I am all comfortable bringing my car to VW of Alamo Heights.
Never have any problems with them. Always helpful and straight to the point with the services I need
My car's servicing is never an inconvenience. I don't mind waiting at the dealership for my car. They have comfortable seats and the personnel are all friendly and helpful.
Iris in service was very professional efficient and thorough about explaining the process. She kept me informed frequently on the progress of my vehicle. Iris has gone above and beyond to make my visit pleasant. Thank you, Iris so much again for everything you did for us. You are the best and deserve five stars!!
Everytime I go to World Toyota I’m always taken care of and everyone is extremely nice. Jeff (in service) is outstanding and always takes care of me with comfort, ease, and efficiency. I’ve been to numerous Toyota locations, but this one is by far my favorite. Thank you!! ✨🙌
Great customer service got me in and out.
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Glen Knox was easy to work with, I booked a last minute appointment same day. He made sure I was taken care of fast and made sure I was updated through the process.
Jeff Venable and Yasmine were both great 👍 😊 service technicians. They really took care of my service needs and kept me updated in a very timely manner. Thank you so much 😊 for your help and kindness. I highly recommend them, and will be sure to post more about them.
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